Money Back Guarantee

You may cancel your subscription with a full refund within 30 days of the date of the initial purchase. For the sake of clarity, the cancellation and the request for refund must both be addressed within the 30-day period. To request refund, please contact us using our support email : mailto: [email protected] or the Contact Us page.

Past the abovementioned 30-day period, the Service provided by the Company are generally non-refundable and any refund or credit given will be at the sole discretion of the Company. Refunds can only be requested once per user. The Company is only obligated to refund in the original currency of payment and to the original payment method. Payments made by cash or bank transfers are not refundable.

Paid Accounts which are terminated due to a violation of these Terms will incur the loss of all payments and credits and are not eligible for refund.

This refund option is only applicable to users who have subscribed to AZURA VPN directly through AZURA VPN official website. If you have subscribed to AZURA VPN through the intermediary of a third-party, please refer to their respective refund policy.

If you rely on dispute or chargeback mechanisms of third-party payment processors, you waive your right to the above-mentioned refund from the Company. Furthermore, if the result of the dispute or chargeback mechanisms causes the Company to be liable for an amount exceeding the price paid for the service (e.g., dispute fee), you authorize the Company to charge that amount on your account.

At its sole discretion, the Company may also provide the account holders with a prorated refund for service fees paid during the period the Service was not available or usable, upon the request of the account holder. The Company is only obligated to refund in the original currency of payment and to the original payment method, refunds will be processed within 14 days of the request.